Refund policy

Refund Policy

Returns & Refunds

We want you to be completely satisfied with your purchase. If you have any issues with your order, please contact us within 14 days of receiving your item.

Return Eligibility

Items must be unused, undamaged, and in original packaging
Proof of purchase (order number) is required
The following items are non-returnable: used items, customized products, digital products, and final sale items
How to Return

Email us at [zzziong@gmail.com] with your order number and reason for return
We will respond within 2 business days with return instructions and address
Return shipping costs are the buyer's responsibility (we cover shipping costs for defective or incorrect items)
Once we receive your return, refunds will be processed within 5-10 business days
Refunds will be issued to the original payment method
Exchanges To request an exchange, follow the return process above and specify the replacement item in your email.

Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos as evidence. We will prioritize your case and cover all associated costs.

Refund policy

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