Shipping policy

Shipping Policy

Where We Ship

We currently ship to addresses within the United States.

Processing Time

All orders are processed and shipped within 48 hours of order placement (excluding weekends and public holidays). You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Rates & Delivery Times

Shipping Method    Estimated Delivery    Cost
Standard Shipping    3–8 business days    Free
Delivery times are estimates and may vary due to carrier delays or peak seasons.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package on the carrier's website.

Shipping Delays

We are not responsible for delays caused by the carrier, weather conditions, or other circumstances beyond our control. If your order has not arrived within the estimated timeframe, please contact us and we will assist you.

Lost or Stolen Packages

If your package is marked as delivered but you have not received it, please:

Check with neighbors or building management
Contact the carrier directly with your tracking number
Reach out to us at [your support email] if the issue is unresolved
Address Accuracy

Please ensure your shipping address is correct at the time of checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer.

Contact Us

For any shipping inquiries, please contact us at: [zzziong@gmail.com] Response hours: Monday–Friday, 9:00 AM–6:00 PM (HKT)